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<p>No, we do not currently offer exchanges.</p>

Can I exchange an item from my order?

Returns

I received the incorrect item, what should I do?

My product is not working as expected?

What if I want to change or cancel my order?

Where can I check the status of my order?

How do I manage my subscriptions?

Subscription Orders

Orders

What is your return policy?

How long does it take to process my return?

When will I receive my refund?

Are Soma products under warranty?

Are Full Circle products under warranty?

Warranty

Do your products contain PFAs?

Are products BPA free and free of other toxic materials?

What are your bamboo products coated with?

Are your products free from formaldehyde?

Is your bamboo production sustainable?

What is the Global Recycled Standard?

Why Use Cellulose?

Why Use Recycled Plastic?

Where do you produce your products?

Would you be able to share your code of conduct or any other documentation about any social audits that your manufacturing facilities undergo?

Are all of the coconut products made from organic coconut plants?

Which products are compostable?

You are a sustainable company so why are you using plastic?

Sustainability

My tracking states my order was delivered but I cannot find it.

Do you sell internationally?

Shipping

How do I care for my bamboo products?

What diameter cleaning tools does this accommodate?

Are the foam pegs meant to be removable?​

Get a Grip - Mop & Broom Organizer

My spray bottle is clogging or leaking, how can I troubleshoot?

How do I care for and maintain my spray bottle? What should I not put in my spray bottle?

Bottle Service - Glass Spray Bottle

How should I care for to maintain my spray bottle?

Troubleshooting tips for clogging and leaking?

The Cleaning Solution - Glass Spray Bottle

My Soap Opera/Foamance is clogged, how do I troubleshoot?

What kind of soap can I use with the soap opera?

How do I wash these?

Soap Opera/Foamance - Soap Dispenser

How big is the Fresh Air Compost Bin?

Fresh Air - Compost Bin

How can I clean my Ziptucks?

Why were Ziptucks developed?

How is the EVA used in our ziptuck products different than the EVA in foams that off gasses formamide into the air?

Can you use Ziptucks to cook sous vide?

What are Ziptuck bags made of?

Ziptuck - Reusable Storage Bags

Is the Scrap Happy made using food-grade silicone?

Scrap Happy - Compost Collector

Are your sponges compostable?

Are the walnut shells sourced in another country and then sent to the country of manufacture or are they actually grown and shelled nearby to the plant?

What is the In a Nutshell made out of?

If I'm allergic to nuts, will the In a Nutshell or Neat Nut cause a reaction?

Do the sponges contain any toxic materials?

What substance is used to keep the sponges damp in the packaging?

I am noticing some discoloration on my sponges. What should I do?

Sponges

Is Soma Food Grade?

What does Soma filter out?

Are the filters compostable?

Is it normal for black water to come out of my filter?

Why are these black spots on my filters?

How long unused do the filters last for?

When should I replace my filter?

What are the instructions for the water filter?

My water isn't tasting as good as I hoped, what can I do?

What should I do if I'm experiencing slow filtration?

Filters

Is the Soma Kettle dishwasher safe?

Does the Soma Kettle work on an induction stove?

Soma Kettle

What materials are used in the Soma Bottle?

My bottle cap is moldy. What can I do?

Soma Bottle

What can I do if mold is forming in my Pitcher or Carafe?

Soma Carafe & Pitcher

Soma

Is latex used in the dryer balls?

How long do the dryer balls last?

How many dryer balls should be used in each laundry load?

Are the dryer balls scented?

What is the max drying temperature or time that can be used with the dryer balls??

Loads of Fun - Dryer Balls

Will the hamper wrinkle?

Is this machine washable / how do I clean this product?

What are the dimensions of the hamper & how much does it hold?

Why is this not plastic-free?

Loads of Fun - Hamper

What materials are used in the wash bags?

How much can I fill the wash bags?

Do the wash bags prevent microfibers from being released into waterways?

What clothing items should go in the wash bags?

Loads of Fun - Wash Bags

What materials are used in the Iron & Steam Blanket?

Are there any flame retardants & PFAS used in the blanket?

How do I clean the blanket?

What is the max iron temperature or setting that can be used on the blanket?

What are the dimensions of the blanket when unfolded?

Is the blanket stain-resistant?

Loads of Fun - Iron & Steam Blanket

Are we exposed to microplastics while using and washing microfiber cleaning set?

What are the benefits of recycled microfiber?

How is the number of plastic bottles diverted calculated?

What do you mean by “removes bacteria from surfaces with just water”?

How does the grease cloth remove grease?

Renew - Microfiber Cloths

What is the plastic piece in the cup of the Stash for?

Why is the Stash made out of ceramic?

Why is the cup in the Stash removable?

Is the whole Stash set dishwasher safe?

Stash - Modular Ceramic Sinkside Organizer

Is the Tenacious C safe to use on carbon steel?

Tenacious C - Cast Iron Brush

What are the sourcing practices for the Tough Sheets?

How long does each sheet last?

How are these sheets bleached?

Will these sheets stain?

Are these biodegradable or compostable?

How do you wash these sheets?

How many paper towels do these sheets replace?

What do we use these sheets for?

Tough Sheets - Reusable Bamboo Towels

What is the Be Good made out of?

Is this safe to use on teflon or stainless steel pan?

Be Good - Dish Brush

Is the cotton used in the Good Sheet Dishcloths organic?

Are these sponge dishcloths compostable?

Good Sheets - Plant Based Dishcloths

How do I wash the Bubble Up?

How many ounces of liquid does it hold?

Bubble Up - Dish Brush Set

Can the clean again be recycled?

Clean Again - Super Absorbent Cleaning Cloths

Products

I wish to sell your products wholesale

Wholesale

Can I exchange an item from my order?Updated 6 months ago