Our policy is for you to be happy. If there’s something wrong with your product, and it’s our fault, we’ll replace it or give you a refund. Please email us at info@fullcirclehome.com For exact details, here’s the legal jargon….What is covered. Soma W

Our policy is for you to be happy. If there&#x2019;s something wrong with your product, and it&#x2019;s our fault, we&#x2019;ll replace it or give you a refund. Please email us at info@fullcirclehome.com &#xA0;For exact details, here&#x2019;s the legal jargon&#x2026;. What is covered. Soma Water warrants the carafe, pitcher, and filter hardware (not including the replaceable filter element) against defects in materials and workmanship under normal use for 90-days from the date of original purchase by the end user. What is not covered. This Limited Warranty does not apply to normal wear and tear, breakage from dropping or contact with other objects, or damage from accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations, and external causes such as thermal or environmental conditions. Exclusive Remedy. If a defect arises and you return the product during the one-year warranty period, we will in our sole discretion and to the extent permitted by law either replace the defective part with a new or refurbished one that is functionally at least equivalent to yours, or refund all or part of the amount you paid. If we replace the product, the replaced product will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a refund or replacement will become the property of Soma Water. &#xA0;You must present the following information to make a warranty claim: (i) model and serial number of your product; (ii) your full address and contact information; and (iii) your purchase receipt or other proof of the date purchased. &#xA0;To make a warranty claim, please contact us at info@fullcirclehome.com THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY SOMA WATER PROVIDES FOR THE CARAFE, PITCHER AND FILTER HARDWARE, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOMA WATER EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND REMEDIES OF ANY KIND, WHETHER EXPRESS, STATUTORY, OR IMPLIED, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE ONE-YEAR PERIOD OF THIS EXPRESS WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. LIMITATIONS AND EXCLUSIONS. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOMA WATER SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY&#x2014;WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE&#x2014;FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE CARAFE OR FILTER HARDWARE OR THESE TERMS, WHETHER OR NOT SOMA WATER OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOMA WATER&#x2019;S TOTAL LIABILITY IN CONNECTION WITH THE CARAFE AND FILTER HARDWARE OR THIS LIMITED WARRANTY WILL NOT EXCEED THE PURCHASE PRICE THAT YOU ACTUALLY PAID. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. No employee or representative of Soma Water or any third party is authorized to modify, extend, or add to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Are Soma products under warranty?

We do not have a warranty on Full Circle products. However, we offer returns for products placed on fullcirclehome.com if submitted to us in writing or requested here within 30 days of the purchase date. All returns are subject to a $9.29 processing

We do not have a warranty on Full Circle products. However, we offer returns for products placed on <a href="//fullcirclehome.com">fullcirclehome.com</a> if submitted to us in writing or requested <a href="http://full-circle-home.happyreturns.com">here</a> within 30 days of the purchase date. All returns are subject to a $9.29 processing fee.Please read more about our return policy <a href="https://full-circle-home.gorgias.help/en-US/articles/returns-4241" target="_blank" rel="noopener noreferrer">here</a>.

Are Full Circle products under warranty?

Have more questions? Send us an email and we'd be happy to help!

Full Circle Home

Warranty

I received the incorrect item, what should I do?

My product is not working as expected?

My order arrived damaged, what should I do?

What if I want to change or cancel my order?

Where can I check the status of my order?

Orders

What is your return policy?

How do I request a return?

Can I exchange an item from my order?

How long does it take to process my return?

When will I receive my refund?

Returns

Do your products contain PFAs?

Are products BPA free and free of other toxic materials?

What are your bamboo products coated with?

Are your products free from formaldehyde?

Is your bamboo production sustainable?

What is the Global Recycled Standard?

Why Use Cellulose?

Why Use Recycled Plastic?

Where do you produce your products?

Would you be able to share your code of conduct or any other documentation about any social audits that your manufacturing facilities undergo?

Are all of the coconut products made from organic coconut plants?

Which products are compostable?

Sustainability

My tracking states my order was delivered but I cannot find it.

When will my order ship?

How long does shipping take?

Do you sell internationally?

Shipping

What diameter cleaning tools does this accommodate?

Are the foam pegs meant to be removable?​

Get a Grip - Mop & Broom Organizer

My Bottle Service is getting clogged, how can I troubleshoot?

Bottle Service - Glass Spray Bottle

My Soap Opera/Foamance is clogged, how do I troubleshoot?

What kind of soap can I use with the soap opera?

How do I wash these?

Soap Opera/Foamance - Soap Dispenser

How big is the Fresh Air Compost Bin?

Fresh Air - Compost Bin

How can I clean my Ziptucks?

Why were Ziptucks developed?

How is the EVA used in our ziptuck products different than the EVA in foams that off gasses formamide into the air?

Can you use Ziptucks to cook sous vide?

What are Ziptuck bags made of?

Ziptuck - Reusable Storage Bags

Is the Scrap Happy made using food-grade silicone?

Scrap Happy - Compost Collector

Are your sponges compostable?

Are the walnut shells sourced in another country and then sent to the country of manufacture or are they actually grown and shelled nearby to the plant?

What is the In a Nutshell made out of?

If I'm allergic to nuts, will the In a Nutshell or Neat Nut cause a reaction?

Do the sponges contain any toxic materials?

What substance is used to keep the sponges damp in the packaging?

Sponges

Is Soma Food Grade?

What does Soma filter out?

Are the filters compostable?

Is it normal for black water to come out of my filter?

Why are these black spots on my filters?

How long unused do the filters last for?

When should I replace my filter?

What are the instructions for the water filter?

My water isn't tasting as good as I hoped, what can I do?

What should I do if I'm experiencing slow filtration?

Filters

Is the Soma Kettle dishwasher safe?

Does the Soma Kettle work on an induction stove?

Soma Kettle

What materials are used in the Soma Bottle?

My bottle cap is moldy. What can I do?

Soma Bottle

Soma

Is latex used in the dryer balls?

How long do the dryer balls last?

How many dryer balls should be used in each laundry load?

Are the dryer balls scented?

What is the max drying temperature or time that can be used with the dryer balls??

Loads of Fun - Dryer Balls

Will the hamper wrinkle?

Is this machine washable / how do I clean this product?

What are the dimensions of the hamper & how much does it hold?

Why is this not plastic-free?

Loads of Fun - Hamper

What materials are used in the wash bags?

How much can I fill the wash bags?

Do the wash bags prevent microfibers from being released into waterways?

What clothing items should go in the wash bags?

Loads of Fun - Wash Bags

What materials are used in the Iron & Steam Blanket?

Are there any flame retardants & PFAS used in the blanket?

How do I clean the blanket?

What is the max iron temperature or setting that can be used on the blanket?

What are the dimensions of the blanket when unfolded?

Is the blanket stain-resistant?

Loads of Fun - Iron & Steam Blanket

Are we exposed to microplastics while using and washing microfiber cleaning set?